Special Instructions prior to services

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• Please do not use ANY Retinol or Vitamin A products. 
• Avoid waxing, laser hair removal, and depilatory creams.
• Avoid excessive sun exposure. 
• Do not receive injections or fillers for at least 10 days prior to your scheduled service. 
• For ANY peel treatments, follow specific instructions given to you by your provider.  
• Please make sure your skin health assessment and consents are completed before your appointment. 

• Please do not use AHA, BHA and benzoyl peroxide products. 
• Stop any exfoliating products. 
• Avoid wearing make-up to your appointment. 
• If you have open wounds or active cold sores, please wait until they are healed before getting a facial. 
• If you’re prone to cold sores, prophylactic medications should be used prior to treatment. Contact your prescribing physician for instructions. 
• Please call or text (470) 992-7504 or email deanna@theluminousbeautybar.com, if you have questions or concerns.  

• Members have access to special pricing for services.
• Members will get exclusive pricing for HydraFacial treatments.
• Access to discounted retail products in the studio and from our online store.
• Consistent skincare and healthy, radiant skin.
• Access to priority booking. 

How do I book a service? You can book online for your service or we can book in the studio.

When will I be charged? You will be charged monthly on the date you signed up for your membership. 

Can I cancel my membership at anytime? Yes, you can cancel anytime. Please note: there are no refunds for memberships. 

How often can I come in for a service? You can receive one membership service every 30 days.

What discount will I receive for retail products? When you spend between $1-99 you get 10% off; spend $100+ you get 15% off any retail products you purchase in the studio or from our online store.

We ask that you please reschedule or cancel at least 24 hours before the beginning of your appointment or you may be charged a cancellation fee of $50.

If you do not show up for your appointment, your card on file will be charged 100% of your service cost.

Please arrive on time for your scheduled appointment. If you arrive  within 5-10 minutes late,  an expedited facial will be completed. If you are more than 15 minutes late for your scheduled appointment, a no show fee will be charged .

We have a 30-day return policy for skin-care products purchased, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item(s) must be in the same condition that you received it, unused and in its original packaging.

To start a return, please contact us via email at deanna@theluminousbeautybar.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and have inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method minus the cost of shipping. Please remember it can take some time for your bank or credit card company to process and post the refund. 

Please note: there are NO refunds for any services provided in the studio or refunds on memberships, gift cards or packages purchased. Payment is expected at time of service.

Please contact us for any return questions via email.

Northside employees are eligible for 20% off services; including Hydrafacial treatments (excluding Keravive) and facials. Employee badge is required to receive the discount. If you do not have a badge, we cannot honor the discount.

This offer cannot be combined with other offers, memberships or packages. Some exclusions apply. 

*Exclusions:  Microneedling, Keravive, Peels, BioRePeel, add-on services and products purchased.